Meet Our Expert Team
Certified professionals with over 15 years of combined experience in small appliance repair. We're the trusted experts North Carolina families count on.
Our Story
Randy's Appliance Service began in 2009 with a simple mission: provide honest, reliable appliance repair services that North Carolina families can trust. What started as a one-person operation has grown into a team of skilled technicians who share the same dedication to quality workmanship and customer satisfaction.
We understand how disruptive it can be when essential appliances break down. That's why we've built our reputation on fast response times, fair pricing, and repairs that last. Our team continuously trains on the latest appliance technologies to ensure we can handle any repair challenge.
From our headquarters in Poplar Branch, we proudly serve customers throughout North Carolina, building lasting relationships one successful repair at a time. When you choose Randy's, you're choosing a team that truly cares about getting your appliances back to working order.
Our Skilled Technicians
Randy Smith
Master Technician & Founder
With over 20 years in appliance repair, Randy founded the company to bring honest, quality service to North Carolina families. He specializes in complex microwave and heating element repairs.
Mike Johnson
Senior Technician
Mike brings 12 years of hands-on experience and holds certifications in electrical systems. His expertise in coffee makers and small kitchen appliances has earned him recognition from major appliance brands.
Sarah Davis
Certified Specialist
Sarah joined our team 8 years ago and quickly became our go-to expert for blender and food processor repairs. Her systematic approach to diagnostics ensures accurate problem identification every time.
Carlos Rodriguez
Technician
Carlos is our newest team member, bringing fresh perspectives and latest technical training. He specializes in air fryer and modern appliance technologies, ensuring we stay ahead of the curve.
Why Choose Our Team
Continuous Training
Our technicians attend quarterly training sessions to stay updated on the latest appliance technologies and repair techniques from leading manufacturers.
Certified Excellence
All team members hold relevant industry certifications and are fully insured. We maintain high standards through regular performance reviews and customer feedback.
Customer First Approach
We believe in clear communication, honest assessments, and transparent pricing. Every customer receives the same attention to detail, regardless of repair complexity.
What Customers Say About Our Team
"Mike was fantastic! He quickly diagnosed my coffee maker issue and had it working perfectly within an hour. Professional, friendly, and very knowledgeable about different brands."
"Randy himself came out to fix our microwave. You can tell he really knows his stuff. Fair price and the repair has been solid for over a year now."
"Sarah was so helpful explaining what went wrong with our blender and how to prevent future issues. Great customer service along with excellent repair work."