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Randy's Appliance
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Refund Policy

Last updated: January 2024

At Randys Appliance Service, we are committed to providing quality appliance repair services. This Refund Policy outlines our procedures regarding payments, refunds, and service guarantees.

Service Payment Terms

  • Payment is due upon completion of service
  • We accept cash, check, and major credit cards
  • Diagnostic fees are waived when repairs are completed
  • Quotes provided are estimates; final pricing may vary based on actual work performed

Service Guarantee

We offer a 90-day labor warranty on all repairs. If the same issue reoccurs within this period due to our workmanship, we will return to diagnose and repair the problem at no additional labor cost.

Refund Eligibility

Refund requests are considered on a case-by-case basis. Generally:

  • Full refunds are available if service was not performed as agreed
  • Partial refunds may be available for incomplete service
  • Parts may be returned for refund if unused and in original packaging
  • Custom-ordered parts are non-refundable

Part Warranties

Parts installed by us carry the manufacturer's warranty. We pass through any manufacturer warranties to you. Extended part warranties may be available for purchase on select components.

Cancellation Policy

We understand that schedules change. If you need to cancel or reschedule:

  • Please provide at least 24 hours notice when possible
  • Cancellations with less than 2 hours notice may incur a service fee
  • No-show appointments may be charged a diagnostic fee

Dispute Resolution

If you have concerns about the service provided, we encourage you to contact us directly. Our goal is to resolve any issues satisfactorily. We will work with you to address legitimate concerns about service quality.

Contact for Refund Requests

To request a refund or discuss billing concerns:

Randys Appliance Service
137 Danruth Rd La, Poplar Branch, NC 27965
Phone: (252) 457-0388
Email: theogrimes@randapplsvc.com

Please include your service date, invoice number (if available), and a description of your concern when contacting us about refunds.