Refund Policy

Last updated: November 27, 2024

Service Satisfaction Guarantee

At Randy's Appliance Service, we stand behind our work with a comprehensive satisfaction guarantee. If you're not completely satisfied with our repair service, we want to make it right.

90-Day Warranty

All repairs come with our 90-day parts and labor warranty. If the same issue we repaired occurs again within 90 days, we will:

• Return and fix the problem at no additional charge
• Replace any defective parts at no cost
• Ensure the repair meets our quality standards
• Provide a full service report of the warranty work performed

Diagnostic Fee Policy

Our $35 diagnostic fee is applied to most service calls. This fee is fully refundable in the following circumstances:

• If we cannot repair your appliance
• If you decide not to proceed with the recommended repair
• If the issue is resolved during the diagnostic process
• If our technician determines replacement is more economical than repair

Refund Eligibility

Full refunds may be available in these specific situations:

• Repair Not Completed: If we begin work but cannot complete the repair
• Unsatisfactory Service: If our work doesn't meet agreed-upon standards
• Duplicate Charges: If you're charged twice for the same service
• Service Not Rendered: If you paid but the service was not performed

Refund Process

To request a refund, please contact us within 30 days of service completion:

1. Call (252) 457-0388 or email theogrimes@randapplsvc.com
2. Provide your service date, invoice number, and reason for refund request
3. Allow 5-10 business days for processing
4. Refunds will be issued using the original payment method

Exclusions

Refunds are not available for:

• Normal wear and tear after repair completion
• Damage caused by misuse or neglect of the appliance
• Issues unrelated to our original repair work
• Appliances that have been modified by other service providers
• Services cancelled with less than 2 hours notice

Parts and Materials

Parts installed during repair are covered under our 90-day warranty. If a part fails within this period, we will replace it at no charge. Original parts are typically retained by customers, but we may request their return for warranty purposes.

Payment Refunds

Refund processing times vary by payment method:

• Cash Payments: Refunds issued within 3-5 business days
• Check Payments: Refunds issued within 10 business days
• Credit/Debit Cards: Refunds processed within 5-10 business days
• Digital Payments: Refunds processed within 3-5 business days

Service Quality Standards

We measure our service quality by:

• Appliance functionality after repair
• Professional conduct and cleanliness
• Accurate diagnosis and transparent pricing
• Timely completion within estimated timeframes
• Customer communication throughout the process

Dispute Resolution

If you're not satisfied with our response to a refund request, we encourage open dialogue. Please contact our customer service manager directly to escalate any concerns. We believe in resolving disputes fairly and promptly.

Contact Information

For refund inquiries or to initiate a refund request:

• Phone: (252) 457-0388
• Email: theogrimes@randapplsvc.com
• Address: 137 Danruth Rd La, Poplar Branch, NC, 27965
• Business Hours: Monday-Friday 8 AM - 6 PM, Saturday 9 AM - 4 PM

Policy Updates

This Refund Policy may be updated from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services constitutes acceptance of any policy modifications.