Privacy Policy

Last updated: November 27, 2024

Information We Collect

Personal Information

We may collect the following types of personal information:

• Name and contact information (address, phone number, email address)
• Service request details and appliance information
• Payment information (processed securely through third-party providers)
• Communication preferences and feedback

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on our site
• Referring website information
• Device and operating system information

How We Use Your Information

We use your information for the following purposes:

• Providing and scheduling repair services
• Communicating about service appointments and updates
• Processing payments and maintaining service records
• Improving our website and services
• Customer service and support
• Legal compliance and fraud prevention

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent
• To comply with legal obligations
• With service providers who assist in our business operations (under strict confidentiality agreements)
• In connection with a business transfer or sale

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

Your Rights

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• File a complaint with regulatory authorities

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Service records are typically retained for 7 years for business and legal purposes.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Phone: (252) 457-0388
• Email: theogrimes@randapplsvc.com
• Address: 137 Danruth Rd La, Poplar Branch, NC, 27965

Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last modified" date. We encourage you to review this policy periodically.